Horizon Client
Omnissa (formerly VMware)
A trusted legacy solution in the Omnissa product lineup — redesigned from the ground up. Horizon Client enables end users to connect to virtual desktops from any device, anywhere, across Windows, macOS, iOS, Android, Linux, and Chrome OS.
The challenge
The core problem was the absence of a unified design system. This created inconsistent experiences across platforms and engineering inefficiencies due to the lack of a single source of truth. We needed to understand how these problems affected users before proposing any solution.
Our approach
We began with a comprehensive design audit — reviewing navigation patterns, action consistency, system feedback, and accessibility — using data to establish a clear baseline. We partnered with the Research team to align stakeholders on a research plan focused on real user pain points. In parallel, we proposed a phased design system approach that balanced quick wins with long-term investment, driving immediate improvements while building a scalable, consistent, and accessible experience across all platforms.
